We had a wonderful stay at this luxurious hotel. The location was perfect, right in the center of everything. We were able to explore the charming shops and take early morning walks along the nearby lake. The staff went above and beyond, providing exceptional service throughout our stay. We were impressed with the spacious and well-equipped room, which had everything we needed for a comfortable stay. The amenities, including the heating and air conditioning, made us feel right at home. Additionally, the hotel offered a variety of dining options, and the meals were deliciously presented. We also enjoyed the relaxing and rejuvenating hot spring baths. we had a fantastic experience and would highly recommend this hotel to anyone looking for a luxurious and comfortable stay.

Highly recommended to family and friends.

The hotel is conveniently located just a short walk from a scenic lake. The rooms are spacious and clean with traditional Japanese decor, comfortable beds, and modern bathrooms. The breakfast served in-room is exquisite and offers various flavors of local cuisine. The hotel provides excellent customer service, as seen from the staff's prompt response to several special requests. The calming and serene atmosphere around the hotel is perfect for a relaxing retreat.

The hotel staff's proficiency in foreign languages may vary, causing a slight language barrier for some international customers.

Superb kaiseki, cozy onsen, accommodating staff, great location, free shuttle, strategic proximity.

Can't think of anything.

The food offered at the hotel was fantastic. The dinner was beautifully presented and made from fresh, seasonal ingredients. the breakfast served on the following morning was also good. The hotel was conveniently located near the tourist spots and offered free shuttle bus services for guests. The shuttle bus service was effective and allowed us to have a comprehensive city break experience.

The lack of multilingual staff could be a potential problem for non-Japanese speaking guests as the staff at the hotel seemed inexperienced in handling foreign languages. Nonetheless, the hotel staff were generally helpful and friendly during the stay.

Location was okay for walking around the area and enjoying the beautiful views of the nearby lake. The onsen was a bonus, and the public bath was quite spacious. The meals were okay, not great but they were freshly prepared.

Uncomfortable stay at Christmas during a cold spell. The heater in the room was not very reliable, and it was so cold that we could hardly sleep.

This hotel has a stunning location near the lake and is conveniently located near local stores for some snacks, as well as tourist spots. The staff were attentive, and the breakfast was delicious.

All good.

We had the best ryokan experience at Yufuin Santoukan. The kaiseki ryori was absolutely amazing, with delicious and beautiful dishes. The communal onsen and rotemburo were cozy and relaxing. the staff were incredibly friendly and accommodating. We will definitely visit again!